A Secret Weapon For samanaga
A Secret Weapon For samanaga
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Electrical power Solutions Provider Samanga presents complete photo voltaic remedies to consumers in Uganda and Kenya, including anything from photo voltaic panels to inverters. We have now founded a solid consumer base that spans government organizations, non-public enterprises, and normal consumers.
We count on our potent area crew that is composed of passionate, multitalented, Expert persons driven by excellence and the necessity to uncover Innovative answers to troubles.
“Is definitely the PC plugged?” It's tech assistance’s most hated point: the mundane duties of consistently addressing exactly the same challenge or troubles which might be fixed working with, very well, common feeling. IT need to concentrate on true not trivial complications, like server crashes or process bugs.
Meanwhile, the asset administration provides an entire view with the asset’s lifecycle from its buy to disposal. It pays to trace firm laptops and cell products through Team Plan or Domain Login Scripts particularly if you’re utilizing a BYOD (convey your own personal device) coverage. You are able to rapidly see important information around the asset, such as, performance, place, and specs.
Your IT help can also document most effective methods and customary problems and cull them into FAQs inside the Samanage’s Information Foundation. This alone can lessen resolution workload so IT support can target solving additional complicated troubles.
Driving automation in the course of all facets of support supply will help service desk teams generate fast, economical, and really steady services to the remainder of the Group.
“From the Samanage Neighborhood, phone calls, Stay chat and social media, Samanage team members are basically merely a click on away to answer concerns and settle for opinions.”
An intuitive attribute that we mentioned is that as opposed to clicking a ‘Take care of’ button to close a ticket–the normal in ticketing applications–you alter the ticket position to ‘Resolve’. Extra cumbersome, we know, but it really’s a precaution to make sure the ticket has actually been double checked.
In the issue of months, we were being ready to streamline our support requests and delivery flows by giving Every person–the massive boss to support more info agents to rank and file throughout departments–higher visibility in their requests. Similarly, an agent can immediately increase a ticket by simply clicking the “+” button to the interface.
A further widespread problem solved by The seller is higher assistance Price. Gordon pressured The point that Samanage help workforce is always available to assist its consumers.
Its power to streamline assistance workflows, enrich visibility across IT functions, and provide exceptional client aid have gained the software among our key awards.
“Agents can certainly monitor tickets and communications about incidents,” he mentioned. Junior administrators in many cases are within the forefront to get direct problems from people, so we assumed this comment is expressing a whole lot in regards to the software program.
Second, he identified that Samanage permits you to oversee the whole asset lifecycle. You furthermore may get essential information further than the specs of the asset. “The agent then stories back again day by day to Samanage with facts points of fascination regarding the asset’s effectiveness, spot and other critical elements.”
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